Terms and Conditions grmbet

1. Definitions and Scope

These Terms and Conditions ("Agreement") constitute a binding contract between you ("Member") and grmbet ("Platform", "we", "company"). This Agreement governs your use of the website grmbet.onl and all services provided through it, including but not limited to:

• Slot games, live casino, baccarat, roulette, blackjack and sic bo
• Sports betting including sportsbook, mix parlay and odds
• Online poker and other card games
• All bonuses, promotions and VIP programmes offered
• Deposit and withdrawal services using e-wallets and crypto assets

2. Eligibility and Registration

To register as a grmbet member, you must fully meet the following requirements:

• Aged 21 and above on the date of registration
• Provide truthful, accurate and up-to-date personal information during registration
• Not an individual who has been banned or restricted from online gambling
• Acting on your own behalf and not as a proxy for another party
• Have legitimate access to the payment method used

grmbet reserves the right to request proof of identity at any time, including a copy of your identification card (MyKad) or relevant documents. Failure to provide the requested documents within the specified period may result in the account being suspended.

3. Member Account

Each individual is only permitted to hold one (1) active account at any one time. Holding multiple accounts — whether using the same name, email address, mobile number or device — is strictly prohibited and constitutes a serious breach of this agreement.

Member responsibilities regarding the account:

• Keep the password and account login details confidential
• Ensure no other party uses your account without authorisation
• Notify grmbet immediately if you suspect your account has been accessed without authorisation
• Update your personal information if any changes occur

4. Deposits and Payment Methods

grmbet accepts deposits through a range of secure payment methods fully supported by our platform:

• Touch 'n Go eWallet
• DuitNow (bank-to-bank and QR)
• Online banking (FPX) — including all major Malaysian banks
• Boost eWallet
• ShopeePay
• Crypto currencies: USDT, BTC and ETH

The minimum deposit for all methods is RM10. All deposits are processed automatically and will generally be credited to your account shortly after the transaction is successfully verified.

grmbet does not charge any fees on your deposits. However, third-party financial service providers may apply their own charges, which are outside our control.

5. Withdrawals

Withdrawals are processed according to the following policy:

• Minimum withdrawal: RM100 per transaction
• Typical processing time: 10 to 45 minutes once verification is complete
• Withdrawals must be made to the same payment method used for the original deposit
• Identity verification may be required before the first withdrawal is approved

All withdrawals are subject to standard compliance checks, including compliance with bonus wagering requirements where applicable. grmbet reserves the right to hold a withdrawal request while security checks are carried out.

6. Bonuses and Promotions

grmbet offers a range of bonuses and reward programmes to its members. All bonuses are subject to the following terms and conditions:

Welcome Bonus

The welcome bonus is a 100% match on the first deposit up to a maximum of RM888. The wagering requirement is 15 times the bonus amount received before winnings from that bonus can be withdrawn.

VIP Programme

The grmbet VIP programme has four tiers with different weekly cashback benefits:

• Bronze — weekly cashback up to 0.2%
• Silver — weekly cashback up to 0.5%
• Gold — weekly cashback up to 0.8%
• Platinum — weekly cashback up to 1.0%

VIP tier advancement depends on your playing activity and account activity. grmbet reserves the right to update VIP benefits from time to time.

General Bonus Terms

• Each promotion has its own validity period
• Bonuses may only be claimed once unless stated otherwise
• grmbet reserves the right to cancel any bonus claimed unlawfully or through abuse
• Wagering using crypto assets is eligible for all bonuses unless stated otherwise

7. Member Conduct

grmbet members must agree not to do the following while using the platform:

• Any form of fraud, manipulation or exploitation of technical errors
• Use of automated software, bots or unauthorised tools for playing
• Communicating in a way that is insulting, threatening or harassing towards staff or other members
• Transferring funds between member accounts unlawfully ("chip dumping")
• Opening a new account after a previous account was terminated by grmbet

8. Account Closure and Termination

Members may close their account at any time by contacting our customer support team via live chat or email. Account closure requests will be processed within a reasonable timeframe.

grmbet reserves the right to close or suspend an account under the following circumstances:

• Violation of any provision in these Terms and Conditions
• Fraud, misrepresentation or providing false information
• A self-exclusion or gambling limit request submitted by the member
• Instructions from a relevant authority or regulatory body
• Prolonged account inactivity

Once an account is voluntarily closed by a member, any valid balance that meets the withdrawal conditions will be returned to the member in accordance with our standard procedures.

9. Responsible Gambling

grmbet is fully committed to responsible gambling practices. We believe that gambling should be a form of entertainment, not a source of financial or emotional stress.

Self-control tools provided by grmbet include:

• Daily, weekly or monthly deposit limits that can be set by the member
• Loss limits that can be configured individually
• Session time limits to control the duration of gambling sessions
• Temporary or permanent self-exclusion options from the platform

This platform is for adults aged 21 and above only. grmbet is not responsible for any losses arising from gambling decisions made by members. Each member is fully responsible for their own actions on this platform.

10. Limitation of Liability

To the extent permitted by law, grmbet will not be liable for:

• Any technical disruptions, temporary website downtime or internet access issues
• Losses arising from delays in processing deposits or withdrawals due to third-party service provider disruptions
• Any gambling decisions made by members and the financial consequences thereof
• Fluctuations in the value of cryptocurrency used during transactions
• Unauthorised access to your account due to your own negligence

11. Changes to Terms and Conditions

grmbet reserves the right to modify, amend or update these Terms and Conditions at any time in response to operational, regulatory or legal requirements. Any material changes will be communicated to members via:

• A notice displayed prominently on the grmbet.onl homepage
• A notification sent to the email address registered in the member's account
• A notification message in the member's account upon login

Continued use of the grmbet platform after any changes take effect will be considered as your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and withdraw any eligible balance.

12. Governing Law and Dispute Resolution

grmbet operates under international licensing and complies with the regulatory requirements of that licence. This agreement is interpreted in accordance with the applicable laws under our operating licence.

Should any dispute arise between a member and grmbet:

• Members are encouraged to contact our customer support team first for an amicable resolution
• Our support team is available 24/7 via live chat and email in Malay and English
• Disputes that cannot be resolved internally will be referred to the mediation body designated by our licensing authority

If any provision of this Agreement is found to be invalid or unenforceable, only that provision shall be considered void, while the remaining provisions remain in full force and effect.